Tracking Packages and Usability

Posted by on May 4, 2006

Thomas Baekdal gets it. I wish others would, too. Why must tracking packages around the world be such a time consuming and frustrating feat?

Give us stats and give us details, but present them in a usable, accessible way. Let us choose the level of detail we want to see. Let us choose if we want to get them from a Web page, RSS feed, email, or whatever. Let us choose if we want to know every stop along the way or just the major events.

Thomas has a post that should be read by FedEx, USPS, Canada Post, and every major player in the game. He offers a usable package tracking solution that is clean, efficient, and easy to read. Add alternative ways to deliver that information and I think we can get our package’s status quickly and get on with our lives.

You can read his thoughts here:
http://www.baekdal.com/articles/Usability/package-tracking-usability/

Gordon Lanoie (18 Posts)

With a background in Computer Engineering Technology from Red River Community College, Gordon has been active on the digital scene since the mid-1990s. He currently works with all Lanoie clients to determine their needs and to develop affordable, effective online strategies for their businesses and organizations. With a background in teaching internet technology in the late 1990s at Winnipeg Technical College (formerly South Winnipeg Technical Center) and soon after at UWinnipeg PACE (formerly the Division of Continuing Education), Gordon has a broad background with the needs of students as well as administration in the education industry.


This entry was posted in Design and Usability on by .

About Gordon Lanoie

With a background in Computer Engineering Technology from Red River Community College, Gordon has been active on the digital scene since the mid-1990s. He currently works with all Lanoie clients to determine their needs and to develop affordable, effective online strategies for their businesses and organizations. With a background in teaching internet technology in the late 1990s at Winnipeg Technical College (formerly South Winnipeg Technical Center) and soon after at UWinnipeg PACE (formerly the Division of Continuing Education), Gordon has a broad background with the needs of students as well as administration in the education industry.

Leave a Reply